Shipping policy

Thank you for shopping with herobrikio. Below you’ll find important information about how we process and ship orders.

Order Processing

Orders are typically processed shortly after purchase. Once your order has been processed, it will be prepared for shipment and handed over to our shipping partner.

Shipping Timeframes

Estimated delivery times are provided at checkout and are intended as a guide only.
Orders usually arrive within 5–7 business days, however delivery times may vary due to factors outside our control, including carrier delays, customs processing, or periods of high demand.

Shipping & Carrier Responsibility

Once an order has been handed over to the shipping company, the delivery is managed by the courier and is outside of our direct control.
While we are unable to control carrier operations, we are always happy to assist by checking tracking updates or providing guidance where possible.

Tracking Information

Tracking details will be provided once your order has been dispatched. Please allow time for tracking updates to appear, as some carriers may take longer to update their systems.

Delays & Issues

If your order is delayed, we kindly ask for your patience while the carrier completes delivery.
If you experience any issues with your shipment, please do not hesitate to contact us and we will do our best to assist and support you.

Incorrect Shipping Information

Please ensure all shipping details are entered correctly at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.

Contact Us

If you have any questions about shipping or need assistance with your order, please contact us at:
herobrikio@gmail.com
Please include your order number in all correspondence.